Policies & Rates
My service hours are between 8:30 am and 6:00 pm seven days a week. Scheduling is on a first come first service basis and I may not be able to accommodate your needs on short notice.
MAJOR SERVICES
Cat Sitting and Play Visits (up to three cats)
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45 minute visit $30*
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Additional 15 minutes $8 (required for households with more than 2 cats)
Comfort & Care Visits
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45 minute visit $30*
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Additional 15 minutes $8
Harmonizing Touch for Senior Cats
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Initial Visit (up to 60 minutes) $75*
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Follow-Up Visits (up to 40 minutes) $60*
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Additional 15 Minutes $15
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Add-on to pet sitting visit (up to 15 minutes) $15
Flower Essences Consultations
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In person visit up to 60 minutes (recommended for new clients/cats) $75*
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Phone, Skype or Zoom Consultation (up to 60 minutes) $60
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Follow-Up Phone, Skype or Zoom Consultations (up to 30 min) $45
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Additional 15 minutes $15
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All consultations include one treatment bottle that can be picked up, or delivered or mailed for a small fee.
OTHER SERVICES
Cat Transportation & Vet Visits
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Drive to & pick up from vet/groomer
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Up to 30 minutes $20*
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Additional 15 minutes $10
Pet Errands
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Pick up and drop off cat food or other cat related supplies within my service area
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Up to 30 minutes $20*
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Additional 15 minutes $10
Watering Outdoor Plants (add-on to pet sitting services)
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Up to 15 minutes $8
Key Services
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Key pick-up/drop-off $15*
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Key return via U.S. Mail $5
Lock-Out Emergency Service $35* per trip
RESERVATIONS, CANCELLATIONS & HOLIDAYS
Reservations: You may phone or e-mail for reservation requests. A reservation is not valid until I have personally confirmed the dates and times with you by phone or e-mail. Leaving a message or sending an email is not considered a reservation until confirmed by Catnip Cat Care. A meet-and-greet visit is required prior to first service for all new clients.
Short-Notice Requests: For reservation requests with less than 4 day notice, including adding visits if your return is delayed, a one-time administration fee of $25 applies.
Holiday Fee: An additional charge of 25% applies for all services scheduled on the following holidays: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day.
Early Returns: : No refunds or credits will be given for cancellations less than 24 hours of scheduled visit time. If you give more than 24 hours' notice, we will apply a 50% credit for visits that were not completed.
Non-Holiday Cancellations: Please understand that Catnip Cat Care has committed to serving you and your cats for the dates and times agreed upon. If you cancel with short notice Catnip Cat Care may not be able to fill these times to serve other clients. The following policy applies:
If cancellations are made within less than 24 hours of first visit, the full service fee will be applied.
If cancellations are made between 24 hours and 4 days prior to the first day of your scheduled service, 50% of the full service fee will be applied.
Holiday Cancellations: Catnip Cat Care receives more requests for reservations than we can handle during the holiday seasons, and we may have turned away other clients because we have reserved time for you. Unless we can fill the time slots that were reserved for you there is NO REFUND for the total reservation if cancelled less than 7 DAYS prior to the first scheduled visit. This policy applies to reservations that include: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, New Year's Day.
* Additional travel fees apply for visits to locations beyond a five mile radius from my business address.